Privacy Policy

Effective Date: July 6, 2026

At Mist & Mane, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.

Information We Collect

When you visit our website or place an order, we may collect the following information:

• Your name

• Email address

• Phone number

• Billing and shipping addresses

• Payment information (processed securely by our payment providers)

• Order history

• IP address and device information

• Browser and website usage information through cookies and similar technologies

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders

• Provide customer support

• Send order confirmations and shipping updates

• Respond to your inquiries

• Improve our products, website, and customer experience

• Prevent fraud and maintain the security of our website

• Send promotional emails and special offers if you have chosen to receive them

Sharing Your Information

We only share your information with trusted third-party service providers when necessary to operate our business. These may include:

• Payment processors

• Shipping and logistics providers

• Order fulfillment partners

• Shopify and its related services

• Marketing and analytics providers

These service providers only receive the information necessary to perform their services and are expected to protect your information.

We do not sell or rent your personal information to third parties.

Payments

All payments are processed securely through trusted payment providers. Mist & Mane does not store your full payment card information.

Shipping and Order Fulfillment

To fulfill your order, we may share your shipping information with our fulfillment partners and shipping carriers. Delivery times are estimated at 8–11 business days, although delays may occasionally occur due to circumstances beyond our control.

Cookies

Our website uses cookies to:

• Remember your shopping cart

• Improve website performance

• Understand how visitors use our website

• Personalize your shopping experience

• Support advertising and marketing efforts

You can manage or disable cookies through your browser settings, although some website features may not function correctly.

Marketing Communications

If you subscribe to our newsletter or marketing emails, you may receive updates about new products, promotions, and special offers. You can unsubscribe at any time by clicking the "Unsubscribe" link in our emails.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage is completely secure.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information

• Withdraw consent for marketing communications

• Request information about how your data is processed

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Mist & Mane

Email: support@mistandmane.co.za

We aim to respond to all privacy-related inquiries within 2 business days.